Shipping Policy
Fast, Reliable & Secure Delivery
At Mist & Cozy, we work hard to deliver your anime streetwear as quickly and safely as possible. Below you’ll find important information about order processing, shipping timelines, tracking, and delivery support.
Order Processing
All orders are typically processed within 1–3 business days after successful payment confirmation.
During:
limited edition drops
sale periods
high-demand launches
holidays
processing times may be slightly longer.
Orders are not shipped on Sundays or public holidays.
Estimated Shipping Time
Delivery times may vary depending on your location, courier availability, and seasonal demand.
India Shipping Estimates
| Region | Estimated Delivery |
|---|---|
| Metro Cities | 3–7 Business Days |
| Other Cities & Towns | 5–10 Business Days |
| Remote Areas | 7–12 Business Days |
Please note that delivery estimates are approximate and not guaranteed.
Order Tracking
Once your order is shipped, you will receive:
tracking ID
courier information
tracking link
via email or SMS.
Tracking updates may take up to 24 hours to become active after dispatch.
Shipping Charges
Shipping charges (if applicable) are calculated during checkout.
We may occasionally offer:
free shipping promotions
limited-time delivery offers
special launch shipping discounts
on selected collections.
Delayed Deliveries
While we do our best to ensure timely delivery, delays may occasionally occur due to:
courier issues
weather conditions
public holidays
operational disruptions
high shipping demand
If your order is significantly delayed, please contact our support team.
Incorrect Address Information
Customers are responsible for entering the correct shipping details during checkout.
Mist & Cozy is not responsible for delivery issues caused by:
incorrect addresses
incomplete information
unreachable phone numbers
Please double-check your shipping details before placing your order.
Lost or Missing Packages
If your package is marked as delivered but you have not received it:
Check with neighbors or security/reception.
Contact the courier service.
Reach out to our support team immediately.
We will do our best to assist you.
Damaged Packages
If your order arrives damaged:
contact us within 48 hours of delivery
include clear photos of the package and product
Our support team will review the issue and help resolve it.
International Shipping
Currently, Mist & Cozy primarily ships within India.
International shipping availability may expand in the future.
Contact Support
For any shipping-related questions or concerns, contact us anytime.
Email Support
@mistandcozy
Thank You
Thank you for supporting Mist & Cozy.
We appreciate every member of the anime streetwear community and work hard to deliver a smooth shopping experience from checkout to delivery.